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RESOURCE SCHEDULING FOR SERVICE INDUSTRIES* (16 HOURS)

*This is a non-WSQ module.

Introduction

Resource scheduling is integral to the service industry in maintaining efficient use of resources and minimising hiring costs and manpower downtime. Without the right expertise or a good resource scheduling system, planners have difficulty accounting for the complex scheduling requirements across many tasks and manpower. This leads to errors like double allocation of the same resource or a wrong assignment of resource to a task.

Resource should be scheduled in a manner where the level for each skill is suitable for the work function. This will avoid frequent changes of staff and reduce assignment changes, while also fulfilling all the needs of the work’s demands. By capturing the wide-ranging constraints of the service industry’s dynamic nature, a resource scheduling system will be able to maximise the amount of resources at hand.

About the Programme

This course is specifically designed to provide hands-on training in the area of resource scheduling for participants in the service industries. Resources to be scheduled may include Manpower (engineer/technician, lecturer/trainer, service staff, etc) and/or Equipment (crane/elevator, classroom, centre, etc). The training focuses on hands-on modelling of the participants’ existing resource scheduling practices into SIMTech’s Manpower Scheduling System (MSS) software.

Participants get to gain fundamental knowledge and skills to:

Understand the detailed functional components of a Resource Scheduling Model
Perform hands-on modelling of the participant’s current resource scheduling practices using SIMTech’s MSS software
Adopt best practices for resource scheduling through model refinement
Analyse the generated resource schedule and perform ‘What-If’ analysis

Who Should Attend

The course is designed for planners, schedulers, operation managers, directors, and other professionals involved in resource scheduling activities in various service industries, associations & agencies.

Course Outline

The programme is delivered through immersive learning where participants are introduced to MSS software and gain new understanding on the concept of planning and scheduling with the latest industry practices. There will be technical demonstration of the software during the practice sessions for participants to learn its technology features. Participants have the opportunity to use their own data to model during the hands-on coaching sessions.

Key focus or application areas:

IMPORT:
Upload details of employees and tasks via spreadsheet or GUI

ALLOCATE:
Auto-schedule with one-click, and your optimised schedule is ready-for-use

GENERATE:
See generated employee schedule, project schedule and many more

VIEW:
View employee efficiency in terms of available time and task assignment

ADJUST:
Drag, drop and reassign tasks to refine your schedule

UPON COMPLETION OF THIS COURSE

Participants will be awarded with a Certificate of Attendance (COA) by SIMTech and/or ARTC if they meet the following criteria:

Achieve at least 75% course attendance;
Take all assessments; and
Pass the course.

Note: Trainees will have to bear the full courses fee upon failure to meet either one of the criteria.

Pre-Requisites

Applicants should possess a degree in any discipline or a diploma with a minimum of 3 years of related working experience.
Applicants who do not have the required academic qualifications are still welcome to apply, but shortlisted candidates may be required to attend an interview for special approval.
Proficiency in written and spoken English.

Full Course Fee

The full course fee for this course is $1,600 before funding and prevailing GST.

Nett Course Fee

International Participants	Singapore Citizens aged 39 years and below, Singapore Permanent Residents and LTVP+ Holders	Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above (MCES) ²	SME-sponsored local employees (i.e Singapore Citizens, Singapore Permanent Residents and LTVP+ Holders) (ETSS) ¹
$1,744	$523.20	$203.20	$203.20

All fees are inclusive of GST 9%.

Please note that fees and funding amount are subject to change.

LONG TERM VISIT PASS PLUS (LTVP+) HOLDERS

The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens with (i) at least one Singapore Citizen child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the Singapore Citizen sponsor is able to support the family.
All LTVP+ holders can be identified with their green visit pass cards, with the word ‘PLUS’ printed on the back of the card.

ENHANCED TRAINING SUPPORT FOR SMALL & MEDIUM ENTERPRISE (SMEs) SCHEME (ETSS)

The ¹Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme (ETSS) is for company-sponsored participants who are subject to the eligibility criteria shown below:

SMEs that meet all of the following eligibility criteria:

Registered or incorporated in Singapore
Employment size of not more than 200 or with annual sales turnover of not more than $100 million

SME-sponsored Trainees:

Must be Singapore Citizens or Singapore Permanent Residents.
Courses have to be fully paid for by the employer.
Trainee is not a full-time national serviceman.

Further Info: This scheme is intended for all organisations, including non-business entities not registered with ACRA e.g. VWOs, societies, etc. Only ministries, statutory boards, and other government agencies are NOT eligible under Enhanced Training Support for SMEs Scheme. Sole proprietorships which meet all of the above criteria are also eligible.

SKILLSFUTURE MID-CAREER ENHANCED SUBSIDY (MCES)

The ²SkillsFuture Mid-Career Enhanced Subsidy (MCES) is meant for employer-sponsored and self-sponsored Singapore Citizens aged 40 years old and above.

SkillsFuture Credit

All Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit (Opening SkillsFuture Credit and One-off SkillsFuture Credit Top Up) which can be used to offset course fees (for self-sponsored registrations only).

For more information on the SkillsFuture funding schemes you are eligible for, please visit www.skillsfuture.gov.sg

How course fees are calculated

TYPE	CATEGORY OF INDIVIDUALS
	International Participants	Singapore Citizens aged 39 years and below, Singapore Permanent Residents and LTVP+ Holders	Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above	SME-sponsored local employees (i.e Singapore Citizens, Singapore Permanent Residents and LTVP+ Holders)
	FUNDING SOURCE
	Not applicable for SkillsFuture Funding	SkillsFuture Funding (Baseline)	SkillsFuture Mid-career Enhanced Subsidy (MCES) ²	SkillsFuture Enhanced Training Support for SMEs (ETSS) ¹
Full Course Fee	$1,600	$1,600	$1,600	$1,600
SkillsFuture Funding	Not Applicable	($1,120)	($1,440)	($1,440)
Nett Course Fee	$1,600	$480	$160	$160
GST 9%	$144	$43.20*	$43.20*	$43.20*
Total Nett Course Fee Payable to Training Provider	$1,744	$523.20	$203.20	$203.20

* Based on 30% of Full Course Fee

Contact Us

For technical enquiries, please contact:

Mr CHUA Tay Jin,
Email: tjchua@SIMTech.a-star.edu.sg

For general enquiries, please contact:

Knowledge Transfer Office,
Email: KTO-enquiry@SIMTech.a-star.edu.sg

Registration

Please register for this course through our Course Registration Form for Public Classes.
For the first question, please select "Modular Programmes".
Applicants will be placed on our waiting list if the course does not have an upcoming scheduled intake.
Once the next intake is confirmed to commence, SIMTech will contact the applicants to share the class information.

Collateral

Download brochure

Schedule

Module	Skills Course Reference Number	Next Intake(s)'s Training Period (Click on the dates to view its schedules)	Registration Status
Resource Scheduling For Service Industries (16 hours)	TGS-2020504621	The next intake's schedule is still in the planning stage.

Note: SIMTech and ARTC reserve the right to change the class/schedule/course fee or any details about the course without prior notice to the participants.

Announcement:

From 1 Oct 2023, attendance-taking for SkillsFuture Singapore (SSG)'s funded courses must be done digitally via the Singpass App. More information may be viewed here.

Sessions

: Full day