15 Jul 2014   |   9:00 am- 5:00 pm,   National Metrology Centre (NMC), 1 Science Park Drive, Singapore 118221 Tel.: 62791900 Fax: 62791992

Understanding Laboratory Quality Management

[Course Brochure][Registration Form]

Course Outline

This training course introduces the structural components of laboratory quality management system based on the framework of ISO/IEC 17025. Participants will learn about the requirements of the ISO/IEC 17025:2005 General requirements for the competence of testing and calibration laboratories. 
This training course is useful for laboratory staff who is involved in the operation of a calibration or testing laboratory that requires an understanding of the ISO/IEC 17025 quality management system. After this course, the participants will be familiar with the requirements of the international standard and know how to implement the quality management system efficiently.

Course Instructors 

Dr. Chua Sze Wey is a Principal Metrologist in the Electrical Metrology Lab of National Metrology Centre (NMC), A*STAR. His main area of expertise is in the field of electrical metrology. He has been involved in the development, maintenance, and dissemination of electrical measurement standards for more than 23 years. Sze Wey is also involved in accreditation and standardisation activities, and has been a technical assessor for the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme (SAC-SINGLAS) since 1992. He has also served as a technical peer reviewer for many overseas national metrology institutes, conducting assessments in accordance to the CIPM MRA’s ISO/IEC 17025 quality management system implementation requirements.

Course Details

  • Introduction to the concepts of quality management
  • Understanding the elements of ISO/IEC 17025

Management requirements
Organization, Management system, Document control, Review of requests, tenders and contracts, Subcontracting of tests and calibrations, Purchasing services and supplies, Service to the customer, Complaints, Control of nonconforming testing and/or calibration work, Improvement, Corrective action, Preventive action, Control of records, Internal audits, Management reviews
Technical Requirements
Personnel, Accommodation and environmental conditions, Test and calibration methods and method validation, Equipment, Measurement traceability, Sampling, Handling of test and calibration items, Assuring the quality of test and calibration results, Reporting the results.

  • The development, documentation and implementation of quality management system
  • The conformance assessment framework and accreditation of laboratory
  • Different between ISO/IEC 17025 and other quality management standards
  • Is your laboratory compliant with ISO/IEC 17025? – a quick assessment

Course Fee & Registration

The course fee is $780.00+GST

To register for the course, please send the signed registration form to shirley_tng (AT)  two weeks before the course date.

Due to the limited number of places, acceptance of registration will be based on a first-come-first-served basis.  All successful registrants will be informed.  Payment is required on registration confirmation.  Crossed cheques should be made payable to “SCEI-NMC”.  Payment can also be made by credit card and NETS.  If a registrant is unable to attend, another candidate may replace him/her.  A 50% refund will be made only for withdrawals received in writing at least five days before the commencement of the course.  NMC reserves the right to cancel or postpone the course.  In the event of cancellation, registration fees will be refunded in full.

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