Frequently Asked Questions

What Resources are available under A*STAR RESOURCE PORTAL?

At all times, the provision of Resources under this Portal is subject to the needs of A*STAR's Research Institutes, whose needs take precedence over this Portal.

Who has access to the Resources?

The staff of A*STAR, its Research Institutes, related companies, collaborators, staff from the National University of Singapore ("NUS"), staff from the Nanyang Technological University ("NTU") will have access to the Resources. Research companies, SMEs and members of the public may access the Tech Access to view the Resources. Prior to being granted use, the Applicant may be required to undergo training by A*STAR's Research Institutes and be deemed to be competent to operate the said Resource. All Applicants must also abide by all Terms and Conditions of A*STAR's Research Institutes.

  A*STARNUSNTUResearch CompaniesSMEPublic
RSCY (Your administrator needs to inform RSC of your id)
Y (Your administrator needs to inform RSC of your id)
Y (Your administrator needs to inform RSC of your id)
Y (Your administrator needs to inform RSC of your id)
N (Please contact RSC for id to be issued)N (Please contact RSC for id to be issued)
Tech AccessN.A.
N.A.
N.A.
Y (Please contact Tech Access office regarding use of Resource)
Y (Please contact Tech Access office regarding use of Resource)
Y (Please contact Tech Access office regarding use of Resource)

I don't have an "ID" and "password" to log on, what should I do?

Please contact the respective Research Institute representative that has the Resource you seek.

There are several Research Institutes that have the Resource I seek, how can I ensure that I can use at least 1 of these Resources?

You are to contact the respective Research Institute of your choice and if that Research Institute is unable to allow you to book or use the said Resource, you will be required to contact another Research Institute who may be able to assist you with your booking and use of that Resource. However, as mentioned earlier, the provision of Resources under this Portal is subject to the needs of A*STAR's Research Institutes, whose needs take precedence over this Portal.

I need to undergo training and be deemed competent to operate the Resource, what does this entail?

You will receive an overview of the functions and features of the Resource, as well as learn the correct techniques to adopt when using the Resource. The Trainer will also answer the Applicant's queries regarding the Resource. Training will also include what the Applicant needs to do in order to comply with all applicable environmental, safety and health laws, regulations, rules, notices and policies. A session will subsequently be scheduled to assess whether the Applicant has grasped a thorough knowledge of the Resource, its usage as well as the requisite health and safety provision. If the Applicant is found to have acquired the skills to operate the Resource and deal with all related health and safety issues thereto, the Applicant will be deemed to be competent to operate the Resource and may proceed to book the same.

How much is training and usage of the Resource going to cost me?

You are encouraged to contact the respective Research Institute representative that will be providing you with usage of the Resource, for details of the charges for the said usage if any.

I have queries or am having difficulty with the web-site, who should I contact?

Please send your queries to A-STAR_RPEnquiries@hq.a-star.edu.sg or contact 64070468/64074065 for information pertaining to the website.