2nd Joint SIMTech-SMU Workshop: Service Analytics and Applications

Date: 10 Jul 2009 - 10 Jul 2009

Venue: Singapore Management University (SMU) Seminar Room, 5.2, Level 5 School of Economics/School of Social Sciences

This event brings together speakers from IBM, New York University, Singapore Management University and SIMTech to engage both academics and industry practitioners in discussions on the research and applications in manpower scheduling issues. This is the 2nd of a series of annual joint SIMTech-SMU workshops on planning and scheduling in general. The main objectives are to promote research and applications of planning and scheduling in the services, including manpower scheduling in high-mix volume manufacturing.

About the Speakers
Dr Michael Pinedo received the Ir degree in mechanical engineering from the Delft University of Technology, the Netherlands in 1973 and the MSc and PhD degrees in Operations Research from the University of California at Berkeley in 1978. He is the Julius Schlesinger Professor of Operations Management and Chair of the Department of Information, Operations and Management Sciences at the Stern School of Business at New York University. From 1982 to 1997, he taught in the industrial Engineering and Operations Research Department at Columbia University. He taught at the Instituto Venezolano de Investigaciones Cientificas (Caracas) from 1978 to 1980 and at the Georgia Institute of Technology from 1980 to 1982. His research  focuses on the modelling of production and services systems, and more specifically, on the planning and scheduling of these systems.   He has written or jointly written numerous technical papers on these topics. He is the author of the books titled "Scheduling: Theory, Algorithms and Systems " (with Springer), and "Planning and Scheduling in Manufacturing and Services" (with Springer), co-author of "Queueing Networks: Customers, Signals and Product Form Solutions" with Wiley), and co-editor of "Creating Value in Financial Services: Strategies, Operations, and Technologies" (with Kluwer). Over the last two decades, he has been involved in industrial systems development. He supervised the design, development and implementation of two planning and scheduling systems for the international Paper Company. He also actively participated in the development of systems at Goldman Sachs, Philips Electronics, Siemens and at Merck.  He is the editor of Journal of Scheduling (Wiley). He has been an area editor of operations research (covering stochastic processes) and a department editor of IIE Scheduling and Logistics (covering scheduling). He is currently associate editor of management science, associate editor of Naval Research Logistics, department editor of Production and Operations Management, and Associate Editor of Manufacturing and Services Operations Management.

Dr Shanker Selvadurai is currently the Lead Architect for IBM in the ASEAN region. He has over 18 years industry experience in the telecommunication and financial services industry Prior to joining IBM in 2006, Shanker worked with AT&T, Fujitsu and NCR in technologies leadershiop positions as Chief Architect, Chief Technologist, and Head of Research & Development. He has extensive experience consulting, developing and deploying enterprise solutions with large clients across North America, Europe and Asia. Shanker holds a Bachelor of Science and a Master of Business Administration (with Distinction) from the University of Nottingham, UK. Besides having published international patents/papers, he has actively contributed international technology standards committee that include the OFX Consortium, IFX Forum and the Microsoft Window  DNA Advisory Council. Shanker is als an adjunct lecturers at the Singapore Management University where he teaches courses related to Service Science & Advanced Business Technology.     

Dr Cheng Shih-Fen received his BSE degree in mechanical engineering from National Taiwan University and PhD degree in industrial and operational engineering from the University of Michigan, Ann Arbor. He is presently an Assistant Professor at the School of Information Systems, Singapore Management University. His research focuses on the modelling and optimisation of complex systems in engineering and business domains. He is particularly interested in the application areas of transportation, manufacturing, and computational markets.
Dr Lye Kong Wei is an Associate Research Scientist in the Planning and Operations Management group at Singapore Institute of Manufacturing (SIMTech). He received his engineering degree (1st class) in Computer Engineering from Nanyang Technological University in 1996, and the MS and PhD degrees in Electrical and Computer Engineering from Carnegie Mellon University PA, USA in 1999 and 2004 respectively. His areas of research are time-series forecasting, decentralised scheduling, multi-agent systems, and auction markets. Dr Lye is also an adjunct assistant professor at the Singapore Management University, School of Information Systems. 



Welcome and Openin Remarks by
Prof Lau Hoong Chuin,SIS, SMU,
Prof Steven Miller, Dean, SIS, SMU


Presentation by Mr Shanker Selvadurai, IBM
"SSME - Meeting the Challenges of Services in the 21st Century"


Presentation by Dr Lye Kong Wei, SIMTech
"A Combinatorial Auction Agent Framework for Decentralised Scheduling"


Presentation by Dr Cheng Shih-Fen, SMU "An Agent-based Commodity Trading Simulation"


Networking & tea break


Presentation by Dr Mike Pinedo, New York University
" Planning and Scheduling in the Service Industries"




Closing Remarks

Who Should Attend
Academic staff, graduate students, industry professionals, R&D personnel, managers, engineers in the planning, operations management or industry engineering department. 

This is a non-chargeable lecture, Seats are available on a first-come, first-served basis.  
Closing date of Registration: 9 July at 2:00 pm.

For technical enquiries, please contact Dr Lye Kong Wei, Email: 

For general enquiries, please contact Ms Tan Mei Kee, Email:; Tel: 6828 0904.

For location map of SMU, please click here.