iVoice - AI-Driven Communication Compliance for SMRT

iVoice, an AI-enabled system developed by I²R, has revolutionised SMRT’s approach to auditing and managing critical communications. Designed to automate the transcription of Train Captain (TC) Radio Communication Voice Procedures, iVoice offers a streamlined, accurate alternative to manual transcription methods, which can often be inefficient and prone to errors.

This system enables comprehensive audits of TC communications, immediately flagging any non-compliance to ensure adherence to safety standards in train operations. By combining Automatic Speech Recognition (ASR) and Natural Language Processing (NLP) expertise, iVoice enhances both productivity and safety compliance within the rail transport sector.

The objectives

Automate Communication Transcription

Provide an efficient, AI-driven solution to transcribe TC communications accurately

Ensure Compliance in Rail Operations

Facilitate real-time identification of non-compliant communications to uphold safety standards

Improve Productivity in Communication Audits

Streamline the auditing process to reduce time and human error

The impact

iVoice has significantly improved SMRT’s ability to maintain safety compliance and productivity by automating communication audits for Train Captains. With this system, SMRT can conduct thorough audits and ensure safe train operations more effectively, marking a substantial advancement in rail transport management.