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RESOURCE SCHEDULING FOR SERVICE INDUSTRIES* (16 HOURS)

Resource Scheduling
*This is a non-WSQ module.

Resource scheduling is integral to the service industry in maintaining efficient use of resources and minimising hiring costs and manpower downtime. Without the right expertise or a good resource scheduling system, planners have difficulty accounting for the complex scheduling requirements across many tasks and manpower. This leads to errors like double allocation of the same resource or a wrong assignment of resource to a task.

Resource should be scheduled in a manner where the level for each skill is suitable for the work function. This will avoid frequent changes of staff and reduce assignment changes, while also fulfilling all the needs of the work’s demands. By capturing the wide-ranging constraints of the service industry’s dynamic nature, a resource scheduling system will be able to maximise the amount of resources at hand.

About the Programme

This course is specifically designed to provide hands-on training in the area of resource scheduling for participants in the service industries. Resources to be scheduled may include Manpower (engineer/technician, lecturer/trainer, service staff, etc) and/or Equipment (crane/elevator, classroom, centre, etc). The training focuses on hands-on modelling of the participants’ existing resource scheduling practices into SIMTech’s Manpower Scheduling System (MSS) software.

Participants get to gain fundamental knowledge and skills to:

  • Understand the detailed functional components of a Resource Scheduling Model
  • Perform hands-on modelling of the participant’s current resource scheduling practices using SIMTech’s MSS software
  • Adopt best practices for resource scheduling through model refinement  
  • Analyse the generated resource schedule and perform ‘What-If’ analysis

Who Should Attend

The course is designed for planners, schedulers, operation managers, directors, and other professionals involved in resource scheduling activities in various service industries, associations & agencies.




Course Outline

Course Outline

The programme is delivered through immersive learning where participants are introduced to MSS software and gain new understanding on the concept of planning and scheduling with the latest industry practices. There will be technical demonstration of the software during the practice sessions for participants to learn its technology features. Participants have the opportunity to use their own data to model during the hands-on coaching sessions.

 IMPORT ALLOCATE GENERATE VIEW ADJUST
  • Upload details of employees and tasks via spreadsheet or GUI
  • Auto-schedule with one-click, and your optimised schedule is ready-for-use
  • See generated employee schedule, project schedule and many more
  • View employee efficiency in terms of available time and task assignment
  • Drag, drop and reassign tasks to refine your schedule




download brochure OR register of interest for course

Resource Scheduling for Service Industries

Please register your interest for this course under 1. Modular Programmes > 2. Resource Scheduling for Service Industries in the online form.

Note: SIMTech will contact you once registration for the next run of the course you are interested in opens.

Upon Completion of This Course

UPON COMPLETION OF THIS COURSE

Participants will be awarded with a Certificate of Attendance (COA) by SIMTech if they meet the following criteria:

  • Achieve at least 75% course attendance;
  • Take all assessments; and
  • Pass the course.

Pre-Requisites, Full and Nett Course Fees

Pre-Requisites

  • Applicants should possess a degree in any discipline or a diploma with a minimum of 3 years of related working experience.
  • Applicants who do not have the required academic qualifications are still welcome to apply, but shortlisted candidates may be required to attend an interview for special approval.
  • Proficiency in written and spoken English.

Full Course Fee

The full course fee for this module is $1,600 before funding and prevailing GST.

Nett Course Fee

International
Participants
Singapore Citizens
(39 yrs old or younger), SPRs or LTVP+ Holders
Singapore Citizens
(40 yrs or older)²
Enhanced Training Support
for SMEs¹
$1,712
$513.60 $193.60 $193.60
All fees are inclusive of prevailing GST.

Please note that fees and funding amount are subject to change.

  • Long Term Visit Pass Plus (LTVP+) Holders
    The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens with (i) at least one Singapore Citizen child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the Singapore Citizen sponsor is able to support the family.

    All LTVP+ holders can be identified with their green visit pass cards, with the word ‘PLUS’ printed on the back of the card.

  • Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset course fees (for self-sponsored registrations only).

    For more information on the SkillsFuture funding schemes you are eligible for, please visit www.ssg.gov.sg




    How course fees are calculated

    fees breakdown



    Contact Us




    download brochure OR register of interest for course

    Resource Scheduling for Service Industries

    Please register your interest for this course under 1. Modular Programmes > 2. Resource Scheduling for Service Industries in the online form.

    Note: SIMTech will contact you once registration for the next run of the course you are interested in opens.



    Schedule

    Module
    Skills Course Reference NumberTraining Period 
    (Click on dates to view schedule)
    Registration Status
    Resource Scheduling For Service Industries (16 hours)TGS-2020504621

    Sessions
    FD
    : Full Day  AM
    : Morning PM
    : Afternoon EVE
    : Evening