Digitalisation of Business Process Workflow* (16 HOURS)

Digitalisation of Business Pocess Workflow
*This is a non-WSQ module.


With the increasing emphasis of Digital Transformation and productivity improvement for local enterprises, this course is designed to meet the national objectives of providing skills training for process and productivity improvement aiming at Professionals, Managers, Executives and Technicians (PMETs). These PMETs will have to constantly update their skills, knowledge, soft and technical expertise to stay competitive.

Effective workflow design and conversion to a digitalise application workflow using the SIMTech Digital Workflow Automation products for testing of the candidates’ processes will be a very good learning experience for the students taking up this course. Participants would learn various modeling technique and what is possible in a digital workflow environment.

about the programme

In this programme, participants would gain a holistic understanding of the digitalisation of manual processes and its potential productivity improvement in the daily operational activities, including the reduction of manual tracking of processes and time saving from automating the reporting of process performance.

Expected learnings by participants:

  • Document the manual work processes into a digital model so that this could be translated into a digital workflow
  • Perform hands-on modelling of the participant’s current manual work processes, with the guidance from our Digital Workflow automaton experts
  • Adopt best practices for workflow process documentation through modelling and refinement after testing and review with end-users

Who Should Attend

The programme is highly relevant for professionals working in organisations including local SMEs from the manufacturing, logistics, marine, process, food, retail etc. It is also recommended to personnel from IT, non-IT, and Operations who are seeking capability enhancement in the workflow digitalisation of the manual processes.

Learn how an organisation benefits from this programme


Course Outline


The programme employs the Learn-Practise-Implement™ (LPI™) pedagogy, where fundamental knowledge and principles taught will be reinforced with hands-on practices.

Key focus areas or applications:

  • Concept of process tracking
  • User roles and user interfaces
  • Key functional building blocks
  • Practice building workflows
  • Analyse current manual form process
  • Create digital form templates
  • Upload digital form templates
  • Practice building digital forms

Upon Completion of This Course


Participants will be awarded with a Certificate of Attendance (COA) by SIMTech and/or ARTC if they meet the following criteria:

  • Achieve at least 75% course attendance;
  • Take all assessments; and
  • Pass the course.

Note: Trainees will have to bear the full courses fee upon failure to meet either one of the criteria.

Pre-Requisites, Full and Nett Course Fees


  • Applicants should possess a degree in any discipline or a diploma with a minimum of 3 years of related working experience.
  • Applicants who do not have the required academic qualifications are still welcome to apply, but shortlisted candidates may be required to attend an interview for special approval.
  • Proficiency in written and spoken English.

Full Course Fee

The full course fee for this module is $1,600 before funding and prevailing GST.

Nett Course Fee

Singapore Citizens aged 39 years and below, Singapore Permanent Residents and LTVP+ Holders
Employer-sponsored and self-sponsored Singapore Citizens aged 40 years and above (MCES) ²SME-sponsored local employees (i.e Singapore Citizens, Singapore Permanent Residents and LTVP+ Holders) (ETSS) ¹
All fees are inclusive of GST 9%.

Please note that fees and funding amount are subject to change.

  • Long Term Visit Pass Plus (LTVP+) Holders
    The LTVP+ scheme applies to lawful foreign spouses of Singapore Citizens with (i) at least one Singapore Citizen child or are expecting one from the marriage, or at least three years of marriage, and (ii) where the Singapore Citizen sponsor is able to support the family.

    All LTVP+ holders can be identified with their green visit pass cards, with the word ‘PLUS’ printed on the back of the card.

    • ¹ Under the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme (ETSS), subject to eligibility criteria shown below.

      SMEs that meet all of the following eligibility criteria:

      • Registered or incorporated in Singapore
      • Employment size of not more than 200 or with annual sales turnover of not more than $100 million

      SME-sponsored Trainees:

      • Must be Singapore Citizens or Singapore Permanent Residents.
      • Courses have to be fully paid for by the employer.
      • Trainee is not a full-time national serviceman. 

      Further Info: This scheme is intended for all organisations, including non-business entities not registered with ACRA e.g. VWOs, societies, etc. Only ministries, statutory boards, and other government agencies are NOT eligible under Enhanced Training Support for SMEs Scheme. Sole proprietorships which meet all of the above criteria are also eligible.

    Singaporeans aged 25 years old and above are eligible for SkillsFuture Credit which can be used to offset course fees (for self-sponsored registrations only).

    For more information on the SkillsFuture funding schemes you are eligible for, please visit

    How course fees are calculated

    International Participants Singapore Citizens aged 39 years and below, Singapore Permanent Residents and LTVP+ HoldersEmployer-sponsored and self-sponsored Singapore Citizens aged 40 years and aboveSME-sponsored local employees (i.e Singapore Citizens, Singapore Permanent Residents and LTVP+ Holders)
     Not applicable for SkillsFuture FundingSkillsFuture Funding (Baseline)SkillsFuture Mid-career Enhanced Subsidy (MCES) ²SkillsFuture Enhanced Training Support for SMEs (ETSS) ¹
    Full Course Fee$1,600 $1,600 $1,600 $1,600 
    SkillsFuture FundingNot Applicable  ($1,120)($1,440)($1,440)
    Nett Course Fee$1,600$480 $160$160
    GST 9%
    $144 $43.20* $43.20* $43.20*
    Total Nett Course Fee Payable to Training Provider$1,744$523.20 $203.20 $203.20
    * Based on 30% of Full Course Fee

    Contact Us

    • For technical enquiries, please contact:

    Dr Justin LIM,

    • For general enquiries, please contact:

    Mr Alex TAY,


    • Please register for this course through our Course Registration Form for Public Classes.
    • For the first question, please select Qn1: Modular Programmes
    • Applicants will be placed on our waiting list if the course does not have an upcoming scheduled intake.
    • Once the next intake is confirmed to commence, SIMTech will contact the applicants to share the class information.


    Skills Course Reference Number Training Period
    (Click on dates to view schedule)
    Registration Status
    • Digitalisation of Business Process Workflow (16 hours)
    The next intake's schedule is still in the planning stage. 

    Note: SIMTech and ARTC reserve the right to change the class/schedule/course fee or any details about the course without prior notice to the participants.


    • From 1 Oct 2023, attendance-taking for SkillsFuture Singapore (SSG)'s funded courses must be done digitally via the Singpass App. More information may be viewed here.
    FD: Full day
    AM: Morning
    PM: Afternoon
    EVE: Evening